Return & Refund Policy

Last Updated: 21 Aug, 2025

1. Purpose & Scope

This Return & Refund Policy outlines the terms under which [Your Company Name] (“we,” “us,” “our”) accepts returns, issues refunds, and processes exchanges for our food supplement products (“Products”). Due  to the nature of consumable goods, our policy is designed to comply with industry best practices, food safety regulations, and applicable consumer protection laws.

2. Eligibility for Returns

We accept returns only under the following conditions:

Incorrect or Damaged Items: If you receive the wrong product, a damaged product, or a product with a manufacturing defect.
Quality Issues: If the product arrives expired, improperly sealed, or otherwise compromised.
Order Errors: If you placed an incorrect order, you may request a return only if the product remains unopened, sealed, and in its original packaging.

⚠️ Non-Returnable Items:

Opened or partially used products.
Products not purchased directly from our website or authorized sellers.
Products returned after the eligible return window.
Promotional or free items.

3. Return Window

Returns must be requested within 14 calendar days from the delivery date for domestic orders, and 21 calendar days for international orders.
Requests submitted after this period will not be accepted, except in cases of proven manufacturing defect or legal requirement.

4. Return Process

Request Authorization

Contact our Customer Service team at [email/phone] with your order number, product details, and reason for return.
Include clear photographs if the item is damaged or defective.

Approval & Return Instructions

If your request is approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.

Shipping the Return

Products must be securely packaged to prevent damage during return transit.
The RMA number must be clearly marked on the outside of the package.

Inspection & Refund

Upon receipt, returned items will be inspected to confirm eligibility before a refund or replacement is issued.

5. Return Shipping Costs

Our Responsibility: If the return is due to our error (wrong item, defective product, damaged in transit), we cover return shipping costs.
Customer Responsibility: If returning due to personal choice (e.g., ordered wrong item, changed mind), you are responsible for all return shipping fees.

6. Refunds

Approved refunds will be processed to your original payment method within 5–10 business days after inspection.
Shipping costs from the original order are non-refundable, except where required by law or in cases of our error.
If you used a discount or promotional code, the refunded amount will reflect the actual purchase price paid.

7. Exchanges

We offer product exchanges only for the same item if it is defective, damaged, or incorrectly shipped.
If the replacement product is unavailable, you may choose a refund or store credit.

8. International Orders

For international returns, all customs duties, taxes, and brokerage fees are non-refundable.
The customer is responsible for ensuring the product complies with local import laws before purchasing; returns refused due to customs restrictions will not be refunded.

9. Special Cases & Discretion

We reserve the right to refuse returns or limit refunds in cases of: