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Worldwide shipping

Shipping Policy

Last Updated: 21 Aug, 2025

1. Scope & Definitions

1. Scope & Definitions

This policy outlines our practices for processing, shipping, and delivering orders of food supplements (“Products”) purchased from [Your Company Name] (“we,” “us,” “our”). “Orders” refers to customer purchases via our website.

2. Order Processing & Handling Time
  • Orders are processed within 1–3 business days (excluding weekends and public holidays). High-demand periods may result in delays; in such cases, we’ll promptly notify you.

 

  • Orders placed after [insert cutoff time, e.g., 3:00 p.m. local time] are considered received the next business day.
  • Coverage: We ship across all of Europe, US, Canada, Middle East
  • Shipping Options & Charges:
  • Standard (2–7 business days) – Flat rate of $[X] (or free on orders over $[Threshold]).
  • Expedited / Priority (1–3 business days) – Additional $[Y].
  • Overnight / Same‑Day – If available for an added fee, per carrier’s policy.
  • Free Shipping: Available on orders exceeding $[Threshold], to continental U.S. only.
  • Regions Served: We ship to [list countries/regions].
  • Costs & Duties:
  • Shipping charges will be calculated at checkout.
  • Any customs, duties, or taxes are the customer’s responsibility unless otherwise included.
  • Delivery Timeframe:
  • Processing: 1–3 business days;
  • Delivery: 3–7 business days (may be delayed due to customs).
  • Regulatory & Carrier Restrictions:
  • Some countries restrict certain supplement ingredients or forms. Please ensure your order complies with local regulations.
  • Certain carriers may reject shipments or require additional documentation for supplements classified under special regulations.
  • Harmonized Tariff Schedule (HTS) classification may impact customs processing—accuracy is essential.
  • A shipping confirmation email with a tracking number will be sent upon dispatch. Processing tracking info may take up to 24 hours.
  • For lost or damaged packages, contact us within [X days] with your order details. We will either resend or refund the items after investigating.
  • If your package experiences delay due to customs or delivery exceptions, please notify us, and we’ll assist as best as possible.
  • We may not ship to P.O. boxes, APO/FPO, or certain international or restricted regions depending on legal or carrier limitations.
  • Heat-sensitive items (e.g., probiotics or omega oils) may be shipped with insulated packaging or cold packs when required; however, customers should handle shipments promptly upon receipt.
  • Orders received before cutoff (3:00 p.m. local time) ship the same day; others ship next business day.
  • Processing may be delayed during holidays, sales, or unforeseen events—please allow extra time for fulfillment and delivery.

This Shipping Policy is available via the footer of our website, and linked on the FAQ and checkout pages for easy reference.